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SKILLS OF NEGOTIATING
Most negotiations are conducted with a view to reaching a compromise agreement. Both parties together move towards an outcome which is to mutual benefit.
This is a r?nge of tactics which can help conduct negotiations.
It's no use immediately discussing business matters. The topic at the outset of negotiations should be neutral, non-business. It could be immediate experiences, the sort of journey the visitor has had; football, ice-hockey, the morning's newspaper headlines, common interests, etc.
Five per cent of the negotiating time is devoted to breaking the ice. The two parties adjust their thinking and behaviour to one another.
If you want to follow the reaction of your visitor introduce in your speech the question - "Agree?"
At the very beginning of the talks get agreement covering the purpose, plan, agenda of a meeting.
Here is some advice to a negotiator.
1. First discuss major items, then minor items.
2. Follow the headlines of the plan one by one.
3. Come over to the next point after you have resolved the previous one.
There are always differences of view between the parties. Here is some advice on problem-solving tactics.
1. Present a problem in general and obtain the other party's view on it.
2. Look together at the possibilities of joint advantage.
3. Suggest practical actions to resolve a problem.
If negotiations are difficult and you are in a deadlock, take time-out. It'll help you build bridges between yourself and your Partner when you resume negotiations.
People involved in negotiating.
Team leader.
Production people
Financial managers
Commercial managers
People with technical expertise.
Words and word combinations
to mutual benefit к взаимной выгоде
agenda повестка дня
adjust приспосабливать
deadlock тупик, безвыходное положение
expertise опыт
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